Delivery Terms

Destinations

At the Deam Online Store, orders may be dispatched from Italy worldwide.

We use UPS delivery service. Hence, we ship to most of the countries worldwide that are included in UPS list of countries that they serve.

Shipping Time and Costs

Orders placed on the Deam Online Store will be processed, prepared and delivered to the courier within 24 hours after the Payment Confirmation, from Monday to Sunday.

Our Shipping department works every day. Hence, public holidays and weekends will not affect the delivery time.

We make sure that we deliver the package to UPS in the shortest time possible. However, the delivery time will greatly depend on the time required from UPS for a delivery from Milan, Italy to your location.

Shipping to Italy usually takes 1-2 business days after the after processing your order and delivering to UPS.

Worldwide shipping usually takes 2-5 working days (please refer to UPS for the exact time required depending on your location). Please be aware that because of Covid 19 there might be some delays from the side of UPS that we are not in control of.  

Shipping costs may vary from country to country. Please follow the link to UPS Cost & Time Calculator to calculate the precise price required depending on your location.

You may place an order for a different country from your country of residence, but you must select the products and complete your purchases on the site of the country you wish the delivery to be made to.

Monitoring Delivery

After the order is dispatched, you will receive an e-mail indicating the tracking number so you can monitor the status of your shipment in real time on UPS website.

You can always contact the Customer Service if the tracking number is not traceable.

 

For delivery of on-line orders, you can choose the most practical delivery address: your home, your office or to another person. Please note however that we cannot dispatch goods to a P.O. box.

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